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Headoffice Spain
Address:
Madrid

Support and Sales:
(+34) 854 537 383

Skype:
checkealos.com

info@checkealos.com

United Kingdom Office
Address:
London

Support and Sales:
(+34) 854 537 383

Skype:
checkealos.com

info@checkealos.com

United States Office
Address:
San Francisco

Support and Sales:
(+34) 854 537 383

Skype:
checkealos.com

info@checkealos.com

Frequently Asked Questions

What services does Checkealos offer?

Checkealos is a platform for the Remote Testing of the User Experience in any type of digital products. The different services cover usability testing, UX Expert Review, UX Competitive Analysis

What is a Competitor analysis?

We provide direct end user feedback on both your website/application/software and on that of your competitor. When ordering a project, you can define your target end user profile and specify the areas that need analysis, including product browsing, searching, buying, payments, and more.

All screen movements, mouse clicks, views, and end-user commentary is filmed and recorded during the test. Afterwards, our user experience experts analyse the tests and write a thorough report detailing the strengths and weaknesses of your platform versus your competitor’s.

At Checkealos, we recommend that you take feedback from at least 5 users, but you make all of the final decisions.

When should my company use Checkealos?

  • If you are creating or refining a new website, application, or software product and need continuous end user feedback.
  • If you need to improve the performance of your online sales or increase contact with potential customers.
  • If you need information about your competitors
  • If you need to reduce the number of reported customer incidents.
  • If you want to improve your overall digital presence

How many competitors can we include in the test?

Each analysis report includes feedback on one competitor’s product, website, or application versus your own.

What will my company receive as deliverable when the usability test is completed?

You receive an analysis report detailing all the strengths, weaknesses and areas of improvement with priorities from our user experience specialist. You get all the videos of end-user giving feedback including video clips of notable issues.

What is an Expert Review?

An expert review is a thorough analysis of your website, application, or platform prepared by one of our Checkealos user experience specialists. Our specialists directly analyze every aspect of your platform, observing and taking note of the components that need improvement. We offer feedback on all devices, including desktop computers, mobiles, and tablets.

The Checkealos team consists of the Top 30 Usability Specialists in each of our target market countries. They have extensive experience in their field and in-depth knowledge of the specific markets in which they operate.

What is my part to publish a project with Checkealos?

You will define the end-user profile that fits your customer. You will also identify and specify tasks that you want your customer to perform on your website/application/product.

For example, if you have an online store then you can describe processes related to product search, purchase and payments as tasks.

What is the cost of services?

Usability Testing . Usability testing. The price is established by the user who records a video. Each video is reviewed by an analyst Checkealos to issue a report. Video price is 70 € (excluding taxes).

Example: for a project of 5 videos, the cost will be 350 € (excluding taxes).

Competitive Analysis . The price is established by the user who records a video. Each video is reviewed by an analyst Checkealos to issue a report. Video price is 70 € (excluding taxes).

Example: for a project of 5 videos, the cost will be 350 € (excluding taxes).

Expert Review . It costs € 300 (excluding taxes)

What is usability?

The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use. Analysis involves studies the user behaviour interacting with websites, Internet applications or platforms to improve effectiveness, efficiency, ease of use and satisfaction.

How do you ensure high-quality service at Checkealos?

  1. All end-users who have been previously evaluated by us. Similarly, analysts go through a rigorous process of selection so only best work with Checkealos.
  2. Each video recorded is analysed by the user experience specialist for good quality. Videos that do not are not recorded with sufficient quality or have incomplete tasks from testers are rejected.
  3. The reports of user experience experts are checked by the quality department at Checkealos.

How and when do we pay?

Payment can be made through PayPal or credit cards. We have integrated payment gateway. You can pay at the time of ordering a project.

How can my company benefit by usability?

Improving your digital product’s general usability will result in increased online sales and higher customer conversions. By enhancing the intuitivity of your product, you can better meet your customer’s needs, thus increasing their customer satisfaction rates and boosting the overall loyalty of your users.

What will my company receive when the competitive analysis is completed?

You receive an analysis report comparing your product/software/application against your competitor detailing all the strengths, weaknesses and areas of improvement with priorities from our user experience specialist. You get all the videos of end-user giving feedback including video clips of notable issues.

How to publish a project?

Publishing a projects is done through the platform www.checkealos.com.

The first time you will access it from the home page or service pages. Choose the desired service and click on “view more and apply”. You will see the service description with prices. Clicking on button ‘Create a project’ will start the registration process. You only have to fill your data (company name, VAT number, email address, etc.) and apply for the first project.

From the second time onwards you can log-in with your username and password into your account section and directly order from the right corner of the page ‘buy new project.

You will define the end-user profile and the areas of feedback needed through the project. Once a project has been completed you will receive videos and or report through your Checkealos account.

What services should I request based on my company's needs?

If you are developing a new online store, website, or application, we recommend that you order 2-3 usability tests throughout every stage of the development process, starting with the very first prototype. Expert Reviews will also provide you with broader insights on the overall quality of your site’s user experience design. We also recommend a competitive analysis, as the report will allow you to hone your existing strengths while surpassing the quality of your competitors.

If you already have a web application or platform, we recommend that you request a usability test with a minimum of 5 users on the panel, as well as a feedback report through our Expert Review service.

The best way to ensure continuous improvement is by obtaining feedback throughout every step of your product road map.

How long are the feedback videos?

Each video lasts about 15 minutes, although some are slightly longer or shorter, depending on the tasks you requested with your order.

What is usability testing?

A usability test is an indispensable technique that employs direct end user feedback to evaluate the general “usability” of a website or application. With our online platform, you can create a target user profile and specify the areas where you want to see feedback, such as your site’s product browsing, searching, buying, making payments, etc.

During the test, we record all screen movements, mouse clicks, views, and user commentary, then send the videos to our team of user experience experts. Next, they write a report that details all of your platform’s strengths and weaknesses, allowing you to enhance and adapt to the needs of your customers.

At Checkealos, we recommend that you choose a panel of at least 5 users, although you can request a panel of whatever size you wants.

What service should I be interested? What is recommended by Checkealos?

If you are developing a new project (online store, web, application platform services, etc.) we recommend you between 2 and 3 usability testing projects throughout the development cycle. Starting with the first prototype. Likewise, it is also very helpful to have an Expert Review (expert report), as it will offer a broader perspective on user experience. Also it would be advisable to analyse the competitor in order to capitalize on its strengths and enhance your own.

However, if you already have a web application or platform, we recommend you perform a usability test with a minimum of 5 users and obtain Expert Review feedback.

Continuous improvement by obtaining user feedback throughout your product road map is the way forward